ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. I joined the company 4 years ago as the first full-time customer success hire.

SaaS 64

SaaS Metrics Engineering Feedback 64

GetFeedback

JANUARY 2, 2020

Planning and executing an event takes major time and money. The right conference and event survey questions help you deliver.

Surveys 78

Surveys 78

Monet Software

JANUARY 2, 2020

The New Year is here! For many contact centers, that means one thing—a dramatic shift in call volumes. Retailers are enduring the end of the holiday influx. Fitness centers are preparing for the crunch (and not the abdominal kind). And other sectors, such as B2B, are readying themselves for lulls that present a different type of staffing challenge.

Management 71

Management Average Handle Time Contact Center Call Center 71

Advertiser: ZoomInfo

It's no secret that hiring for a senior management position is a tough task for recruiters, and remaining open to changes and seeking better ways to source candidates is critical. That is why building a strong framework for executive hiring that maximizes efficiencies while minimizing cost and time to hire is important. How to Source Talent.

Management

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Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to provide insights into everything you need to know. Scorecards are the foundation of your QA program––and understanding your customer experience.

Customer Experience

Advertiser: ZoomInfo

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful. LinkedIn Recruiter is an effective way to start the recruitment process for an open position.

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In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success. GA4 is a major shift in UI and reporting and provides the flexibility to impact more than just marketing.

Call Center

Advertiser: ZoomInfo

By the time you reach the end of our guide, you’ll be a sales outreach pro. Sales outreach is an art and a science. The art is what you bring to the table—your flair for conversation, your work ethic, your dedication. We bring the science—proven tactics, strategies, and methods that really work.

Sales

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In this guide, MaestroQA outlines a framework to increase agent retention built on 4 concepts: alignment, engagement, recognition, and progression. It’s hard to deliver amazing customer experiences when agents feel disengaged and unmotivated to stay.

Customer Experience

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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. The new hybrid model emerging creates the opportunity to maximize the positives while reducing some of the negative attributes of remote working. Empower your agents to serve your customers better from anywhere.

contact center solutions